FAQ Q1: What can we deliver? A: As long as the items you are sending is not danger, for example: chemical, firework, danger goods, guns etc, weight under 30 lbs, we can deliver it! For more detail please check User Agreementsection I Q2: Is there any business discount for business? A: Yes and no, the discount we can offer to you is depends on how many shipments you have for us daily or monthly. The more you ship, the more discount you can get! Q3: Can individual apply as small business? A: Of course, if you ships a lot, definitely we can offer you a discount as a royal customer. Q4: What if the package is damaged? A: Please contact our customer service to file a claim. Q5: Can my customer specify a receiving time? A: Yes, please give us at least two hours delivery time window. Q6: Can you handle fresh goods? A:Yes, Our delivery vans are all equipped reefer. Q7: What is the cutoff time if i want the pick up today? A:The cutoff time for same-day pick up is 12:00 pm. Q8: Can you deliver food? A: Food delivery is very time sensitive, which we are not focusing right now, thus we can’t provide our customers a good delivery experience.